Please contact us before returning an item. Returns sent without approval may not be accepted.
30-day return window
Return requests must be submitted within 30 days after delivery.
Return conditions
Items must be unused, unaltered, in the same condition in which they were received, and in their original packaging. Proof of purchase is required.
Starting a return
Email support@festelora.com with your order number and the reason for the request. If the item is damaged or incorrect, include clear photos of the product and packaging. The return address and instructions are provided after approval.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping. We recommend using a trackable service.
Refunds
We will notify you after the return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.
This policy does not limit any rights you may have under applicable law.